Reservation Policy & Terms of Service

At Elite Car Service and Airport Transportation LLC, we are committed to providing safe, reliable, and professional transportation. Please review the following Terms & Conditions before confirming your reservation.

1. Service Agreement

Elite Car Service agrees to provide the transportation services outlined in your reservation confirmation.

Pricing is based on the confirmed itinerary. Changes to your itinerary, additional stops, route changes, extended wait time, or additional requested services may result in additional charges.

Elite Car Service is not responsible for delays caused by severe weather, road closures, traffic, airline delays, construction, accidents, or other circumstances beyond our reasonable control.

2. Cancellation & No-Show Policy

Cancellations

Reservations cancelled less than 12 hours before the scheduled pickup time are subject to a 50% cancellation fee.

Same-day reservations cancelled for any reason will be charged 100% of the reservation total.

No-Shows

A reservation is considered a No-Show when:

• The chauffeur arrives at the scheduled pickup location.
• The passenger cannot be located or contacted within the applicable grace period.
• The passenger leaves the pickup location without notifying Elite Car Service.

No-Shows are charged 100% of the reservation amount.

Elite Car Service maintains GPS tracking and driver communication records to verify pickup attempts.

3. Airport Pickups, Flight Monitoring & Wait Time

Airport Departures

A complimentary 15-minute grace period is provided for pickups traveling to the airport.

Airport Arrivals

• Domestic flights receive a 30-minute complimentary grace period after landing.
• International flights receive a 60-minute complimentary grace period after arrival at the gate.

Additional wait time is billed at $1.00 per minute or the applicable hourly vehicle rate.

Flight Monitoring

Elite Car Service monitors every incoming and outgoing commercial flight associated with a reservation from departure through arrival. Our dispatch system tracks each booked flight from beginning to end so that chauffeur scheduling can be adjusted using the most current flight information available.

If the airline changes the flight number, rebooks the passenger, diverts the flight, or makes another significant itinerary change, the passenger should notify our office as soon as possible so the reservation can be updated.

4. Hourly Service

Hourly reservations are billed Garage-to-Garage, beginning when the vehicle leaves our Barnstable facility and ending when it returns.

A 4-hour minimum applies unless otherwise agreed.

5. Vehicle Policies

Smoking & Vaping

Smoking and vaping are prohibited in all Elite Car Service vehicles.

Alcohol

Alcohol is permitted only for passengers 21 years of age or older and must comply with all applicable Massachusetts laws.

Glass containers are prohibited.

Cleaning Fee

If a passenger becomes ill or leaves excessive debris requiring the vehicle to be removed from service, a cleaning fee beginning at $250.00 will be charged.

Additional cleaning or damage charges may apply.

Pets

Pets are welcome but must ride in customer-provided carriers or on protective blankets.

Cleaning fees resulting from pet-related messes begin at $100.00.

Vehicle Capacity

Vehicles may never exceed the legal seating capacity of the vehicle.

Lost Articles

Elite Car Service is not responsible for personal belongings left in any vehicle.

Please verify that all belongings have been removed before exiting.

6. Child Safety Seats

Massachusetts law requires children to be properly secured in an approved child safety seat or booster seat when applicable.

Child safety seats are available upon request for an additional fee and are subject to availability. Customers should request child safety seats when making their reservation.

Elite Car Service reserves the right to refuse transportation if transporting a child would violate Massachusetts law or create an unsafe condition.

7. Additional Charges

Fuel Surcharge

A 7% fuel surcharge applies to all reservations.

Summer Bridge Traffic Charge

A $50.00 traffic surcharge applies to reservations crossing the Cape Cod bridges from May through the second week of October, Thursday afternoons through Monday, including holiday weekends.

Extra Stops

• Minimum $25.00
• Plus $1.00 per minute off-route or the applicable hourly vehicle rate.

Early Morning / Late Night Service

Pickups before 5:00 AM and after 12:00 Midnight incur a $25.00 chauffeur premium.

Holiday Service

A $25 surcharge (or 20% on National Holidays, where applicable) applies on:

• New Year’s Eve
• New Year’s Day
• Easter
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Christmas Eve
• Christmas Day

8. Airport Pickup Information

The following pickup instructions are provided to help you quickly locate your chauffeur upon arrival.

Boston Logan International Airport

Terminal A

• Exit through Door A102.
• Follow the crosswalk to the furthest limousine pickup island.

Terminal B

• Exit through Doors B102, B104, or B113.
• Turn left and follow the crosswalk into the parking garage.
• Continue to the designated limousine pickup area.

Terminal C

• Follow signs to Level 3.
• Take the enclosed walkway to the Central Parking Garage.
• Take the elevator to Ground Level.
• Follow the signs marked “Limos.”

Terminal E (International Arrivals)

• Exit through Door E104 on the lower level.
• Cross the pedestrian walkway to the third island.
• Your chauffeur will be waiting with a sign displaying your last name.

Providence TF Green Airport

Your chauffeur will meet you near baggage claim at the bottom of the escalator while displaying a sign with your last name.

9. Greeter & Coordinator Services

Professional greeter and airport coordination services are available upon request.

Rates

• Greeter Service: $45.00 flat rate (one greeter, one flight, one vehicle)
• Coordinator Service: $40.00 per hour (3-hour minimum)
• After-Hours Service (11:00 PM – 6:00 AM): Additional $6.50
• National Holidays: 20% additional charge

Cancellation Policy

• Greeters must be cancelled at least 45 minutes before the scheduled arrival.
• Coordinators must be cancelled at least 3 hours before the scheduled start time.

Late cancellations are billed in full.

10. Payment Authorization

By confirming your reservation, you authorize Elite Car Service and Airport Transportation LLC to charge the payment method provided for transportation services and any applicable cancellation fees, no-show charges, wait time, parking, tolls, cleaning fees, damage charges, extra stops, hourly service overages, and other charges authorized under these Terms & Conditions.

11. Payment Disputes & Chargebacks

If a payment dispute or chargeback is initiated for charges authorized under these Terms & Conditions, Elite Car Service reserves the right to provide supporting documentation to the credit card processor or financial institution, including reservation records, GPS vehicle tracking records, driver communication logs, dispatch records, email and text communications, signed agreements (when applicable), and electronic signature audit trails.

12. Governing Law

These Terms & Conditions are governed by the laws of the Commonwealth of Massachusetts.

Version 1.0 – July 2026